Contact · Flatiron kitchen

Reach the kitchen directly

If you have a question about a current delivery, a specific address, or a topping on a pie today, the phone is faster than any form.

Open daily · 11:00 AM – 11:00 PM 210 5th Ave, New York

Two ways in

Call for anything about a live order

If a driver is on the way or a pizza just arrived, call. Someone picks up the phone during service and can look at the ticket on the rail in real time. Written messages are fine for a lot of things, but not for a delivery that is already in motion.

Faster while service is running

Change a topping, redirect a driver, or report a problem on the spot

The kitchen line, +1-212-555-0954, is answered during all open hours. Bring the address and, if you have it, the ticket time printed on the box. That number is what lets the kitchen find the driver on the route rather than describe what should have happened.

If the phone is busy, leave a short voicemail with the delivery address and the ticket time. Voicemail is checked between service windows, so calling twice is rarely needed.

For what is easier to write down

A question before you order, feedback, or an address check

The form is for anything you would rather write down: a question about a topping on a pie today, a group order you are planning ahead, feedback about a delivered pizza, or an address check that is easier to paste than to read out loud.

Include the date and, if you still have it, the ticket time from the box. That single number is usually what lets the kitchen figure out what happened on the route — and it is the fastest way to get a specific answer rather than a general one.

Address and directions

210 5th Ave, in the Flatiron district

The kitchen sits between 25th and 26th Streets on 5th Ave, a few minutes from the 23rd Street subway stops on the N, R, W, F, and M lines. If you are picking up in person, the carryout counter is at street level.

There is no customer parking lot; street parking is what it is in this part of Manhattan, and most walk-in customers come by subway or on foot. If you are arriving with a group order, call ahead and someone will have the boxes ready on the counter when you walk in.

Street address
210 5th Ave, New York, NY 10010, USA
Nearest subway
23rd Street · N, R, W, F, M
Kitchen hours
Monday – Sunday · 11:00 AM – 11:00 PM

The kitchen on the map

Flatiron · Manhattan

What the form is for

Send the kitchen a written note

The form goes straight to the kitchen inbox. Use it for pre-order questions, allergy questions, group order planning, or feedback about a delivered order you would rather not describe on the phone.

Replies usually go out the same day during kitchen hours. If you write overnight, expect an answer the next morning. If your message is about a delivered order, the kitchen may call you back rather than write, because the phone resolves it faster.

Live delivery problem? The kitchen inbox is checked less often than the phone during service. Call +1-212-555-0954 instead — it is always handled faster.

Your details are used to answer this message and nothing else. See the Privacy Policy for how the kitchen handles messages.

Call instead

Response times

What to expect after you press send

Two channels, two response speeds, laid out below so you can pick the right one before you write.

Phone, during service
Answered live by the kitchen
Immediate
Form, during kitchen hours
Checked between service windows
Same day
Form, written overnight
Kitchen reopens at 11:00 AM
Next morning
Delivered order with a problem
May be answered by a call back
Call first

If the phone is busy when you call, leave a short voicemail with the delivery address and the ticket time. Voicemail is checked between service windows alongside the kitchen inbox.